Your website and business systems can hold real customer information. Here is the plain-language version of how Sproutflow treats that responsibility.
Client site and app data lives in US-region managed services such as Vercel and managed Postgres providers like Neon or Supabase. The exact setup depends on the project, and we document it before launch so you know what is running your business.
Your business data belongs to you. If you need to export content, leads, customer records, or project data, we make that easy and explain the format you will receive.
Ben has full access when needed to build, support, and troubleshoot your project. Access is handled with per-client credentials. Sproutflow does not hand your client data to offshore contractors.
For managed hosting and databases, backups are handled by the platform provider when that service includes them. For projects where backups matter to operations, we can add a written backup plan with provider snapshots, export cadence, and restore expectations before launch.
You can leave with your data. We will help export the information you need, transfer ownership where the provider supports it, and remove Sproutflow access after the handoff is complete.
Our founder led SOC 2 Type II readiness from 34% to 100% as an SRE before starting Sproutflow. That is professional experience, not a Sproutflow certification. Sproutflow Studio is not claiming to be SOC 2 certified.
If your project touches sensitive customer information, we will talk through access, exports, backups, and responsibilities during scope. The goal is simple: you should understand what is being built and feel comfortable trusting it.