50%
Increase in qualified patient inquiries
Telehealth Psychiatry · New Orleans, LA
50% more qualified inquiries for a New Orleans telehealth practice
01project media
02the situation
Families looking for psychiatric care need to trust a practice before they ever pick up the phone. Second Line Psychiatry had the clinical expertise but no current website - growth depended entirely on referrals. Prospective patients could not find the practice, see what made it different, or book without calling.
Second Line Psychiatry is a telehealth psychiatry practice serving families in New Orleans. The practice had no current website and new patients arrived through referrals alone. We designed and built a trauma-informed, privacy-first website with booking connected to the practice’s Google Business profile. After launch, qualified patient inquiries grew 50%, and the team now spends its first conversations on care, not on explaining the basics.
03what I built
A custom website designed around the patient journey, from first visit to booked appointment
A booking platform connected to the practice’s Google Business profile, so patients book from search
Trauma-informed copy and structure that answers the questions families actually have
Accessibility work so the site serves everyone, including assistive technology users
A visual identity inspired by New Orleans second line traditions
04how it works now
50%
Increase in qualified patient inquiries
Better fit
Inquiries arrive pre-qualified and informed
Live
Serving families across the New Orleans area
05timeline
Direction agreed
Working build
Review and refine
Launch and handoff
06project notes
07testimonial
“We didn’t have a current website and were working through client referrals only, but thanks to Sproutflow Studio we have seen a tremendous growth of incoming clients. The booking platform connected to our Google business account really helped our team.”
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